111k Frequently Asked Questions
Everything you need to know about playing at 111k — from creating your account and making deposits with bKash or Nagad, to cricket betting, bonuses, and staying safe online.
Welcome to the 111k FAQ page — your complete guide to everything on our platform. Whether you are a new player just signing up, or a regular looking for answers about withdrawals, bonuses, or BPL betting, this page covers the most common questions our Bangladesh players ask. Browse by category below to find exactly what you need.
Account & Registration
How do I create an account on 111k?
Creating a 111k account takes under two minutes. Visit the 111k Login page, click the registration link, and fill in your mobile number, a secure password, and your date of birth. You must be 21 or older to register. Once submitted, you will receive a one-time verification code on your mobile to complete signup. After verification your account is live and ready to deposit.
What documents do I need for KYC verification on 111k?
111k requires a valid National ID Card (NID), passport, or driving licence to complete KYC. You will also need a recent selfie holding your ID. KYC verification is typically completed within 24 hours on business days. Verified accounts enjoy higher withdrawal limits and faster processing times than unverified ones.
I forgot my 111k password — how do I reset it?
On the 111k Login page, tap the 'Forgot Password' link below the login form. Enter the mobile number linked to your account and you will receive a reset code by SMS within a few minutes. Enter the code, choose a new password of at least 8 characters, and you will be back in your account right away. If the SMS does not arrive, check that you entered the correct number and contact support.
Can I have more than one 111k account?
No. 111k strictly allows one account per person. Duplicate accounts are detected automatically and may result in suspension of all associated accounts and forfeiture of any winnings or bonuses. If you accidentally created a second account, contact 111k support immediately to resolve the situation before placing any bets.
How do I close or deactivate my 111k account?
To close your 111k account, contact our support team via the email address shown on this site. Before closing, make sure you have withdrawn any remaining balance. Once your account is closed your personal data is handled in accordance with our Privacy Policy. If you are closing due to a gambling concern, we encourage you to read our Responsible Gaming page first.
Deposits & Withdrawals
How long does a bKash deposit take on 111k?
bKash deposits on 111k are credited instantly in most cases — typically within 30 seconds to 2 minutes. During high-traffic periods such as major BPL or T20 World Cup matches, processing may take up to 5 minutes. If your deposit has not appeared after 10 minutes, take a screenshot of your bKash transaction ID and contact 111k support for a manual check.
What is the minimum deposit amount on 111k?
The minimum deposit on 111k is ৳200 when using bKash, Nagad, or Rocket. For bank transfers via Dutch-Bangla Bank, BRAC Bank, or Islami Bank, the minimum is ৳500. There is no upper cap on single deposits, though your payment provider may impose its own daily limits. Always use the exact 111k account number provided in the deposit section to avoid delays.
How do I withdraw my winnings from 111k to Nagad?
To withdraw to Nagad, log in to 111k, go to the Withdrawal section, select Nagad as your method, enter the Nagad number registered to your account, and specify the amount. Withdrawals are processed within 1 to 4 hours on weekdays. The Nagad number you use must match the one on file in your 111k account — mismatched numbers will be declined for security.
What is the minimum withdrawal amount on 111k?
The minimum withdrawal amount on 111k is ৳500 for all payment methods including bKash, Nagad, Rocket, and bank transfer. Unverified accounts may have a lower withdrawal ceiling until KYC is complete. There are no 111k platform fees on withdrawals, though your mobile banking provider may charge a small transaction fee on their end.
Why has my 111k withdrawal been delayed?
Common reasons for a delayed 111k withdrawal include: pending KYC verification, an active wagering requirement on a bonus, a mismatch between your account name and your mobile banking name, or unusually high withdrawal volume during tournament periods. Check your account notification centre first. If your withdrawal is still pending after 6 hours, contact 111k support with your transaction reference number.
Games & Gameplay
What cricket betting markets are available on 111k?
111k covers a wide range of cricket betting markets including match winner, top batsman, top bowler, total runs over/under, method of first dismissal, and live in-play betting. Major tournaments covered include the BPL (Bangladesh Premier League), T20 World Cup, IPL, and international Test and ODI series featuring the Bangladesh Tigers. Live odds are updated ball by ball during matches.
Can I play 111k casino games on my mobile phone?
Yes. 111k is built mobile-first and runs smoothly on Android and iPhone browsers without requiring any app download. All casino games — including live dealer tables, slots, and crash games — are fully optimised for touchscreen play on screens from 320px wide upward. A stable 4G or Wi-Fi connection is recommended for live casino streams.
What is RTP and how does it affect my chances of winning?
RTP (Return to Player) is the theoretical percentage of total wagered money that a game pays back to players over a very large number of rounds. A slot with 96% RTP will, on average, return ৳96 for every ৳100 wagered over millions of spins. Higher RTP means better long-term odds for players. 111k lists RTP data for each game in the game information panel — look for the 'i' icon.
Are the games on 111k fair and certified?
All games on 111k are powered by certified providers including Pragmatic Play, Evolution Gaming, Spribe, and Ezugi whose RNG systems are regularly audited by independent testing laboratories. This means outcomes are determined by a provably random algorithm, not by the platform. 111k does not alter game results and cannot influence individual spin or hand outcomes.
How do I place a live in-play bet on a BPL match at 111k?
During a live BPL match, open the Cricket section on 111k, find the match, and tap 'Live' to see real-time odds. Select your market (e.g. next over runs, wicket in next 3 balls), enter your stake in BDT, and confirm. Live odds shift every delivery so act quickly once you see value. All live bets settle within minutes of the event concluding.
Bonuses & Promotions
What is the 111k welcome bonus and how do I claim it?
The 111k welcome bonus is awarded automatically on your first qualifying deposit. Once credited, the bonus funds appear in your bonus wallet alongside your real-money balance. To convert bonus funds to withdrawable cash you must meet the stated wagering requirement — typically a rollover of the bonus amount a set number of times within 7 days. Full terms are listed in the Promotions section after login.
What does 'wagering requirement' mean on 111k?
A wagering requirement (also called rollover) is the total amount you must bet before bonus money becomes withdrawable. For example, a ৳1,000 bonus with a 10x wagering requirement means you must place ৳10,000 in total bets before you can withdraw that bonus as real cash. Not all game types contribute equally — slots typically count 100%, while live casino may count less. Check the specific promotion terms.
Are there free spins promotions available on 111k?
Yes, 111k periodically offers free spins promotions on selected slots from providers such as Pragmatic Play. Free spins may be awarded as part of the welcome bonus, as loyalty rewards, or during seasonal promotions tied to events like Eid, Pohela Boishakh, or major cricket tournaments. Winnings from free spins are subject to the wagering requirement stated in the offer terms.
Does 111k have a VIP or loyalty programme?
111k rewards regular players through a tiered loyalty programme. As you play and wager, you accumulate points that unlock higher tiers with benefits including faster withdrawal processing, higher deposit and withdrawal limits, exclusive reload bonuses, and a dedicated account manager at VIP level. Details of the current tier structure are available in your account dashboard after login.
Safety & Responsible Gaming
Is 111k safe to use in Bangladesh?
111k uses 256-bit SSL encryption on all pages and transactions, meaning your personal data and payment information are protected from interception. Account access is secured by password and optional two-factor authentication. All player funds are held separately from operational funds. We recommend using a strong, unique password and never sharing your login details with anyone.
What is the minimum age to play on 111k?
You must be at least 21 years old to register and play on 111k. This applies to all players in Bangladesh. Age verification is part of the KYC process and 111k reserves the right to request proof of age at any time. Any account found to belong to a person under 21 will be closed immediately and any winnings will be voided.
How do I set a deposit limit to control my spending on 111k?
Log in to your 111k account, navigate to the Responsible Gaming section in your account settings, and select Deposit Limits. You can set a daily, weekly, or monthly cap in BDT. Once set, the limit takes effect immediately for reductions, or after a 24-hour cooling-off period for increases. Setting limits is a free, voluntary tool and does not affect your ability to play within those limits.
Can I self-exclude from 111k if gambling becomes a problem?
Yes. If you feel that your gambling is no longer under control, 111k offers a self-exclusion tool in the Responsible Gaming section of your account. You can choose a temporary time-out of 24 hours, 7 days, 30 days, or a permanent self-exclusion. During a self-exclusion period your account is locked and you cannot deposit or place bets. We also encourage you to seek support from qualified counselling services in Bangladesh.
How do I contact 111k customer support?
111k customer support is available 24 hours a day, 7 days a week. You can reach the team via the support email address listed on this site ([email protected]). When contacting support, include your registered mobile number, a brief description of your issue, and any relevant transaction or screenshot references. Most issues are resolved within a few hours during peak periods.
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